Shipping policy

Shipping Policy

Processing Time:

  • All orders are processed within 2-3 business days (excluding weekends and holidays).

  • Custom or made-to-order pieces may require additional processing time, which will be specified on the product page.

  • If we experience high order volumes, processing times may be extended, and we will notify you accordingly.

Shipping Methods & Delivery Time:

  • We offer standard and expedited shipping options at checkout.

  • Estimated delivery times:

    • Standard Shipping: 5-10 business days

    • Expedited Shipping: 2-5 business days

  • International shipping times may vary depending on location and customs processing.

Shipping Rates & Fees:

  • Shipping costs are calculated at checkout based on your location and selected shipping method.

  • Free standard shipping is available on orders over £100.00.

  • Additional customs duties, taxes, or import fees may apply to international orders and are the responsibility of the customer.

Tracking Your Order:

  • Once your order has shipped, you will receive a confirmation email with a tracking number.

  • You can track your package through our carrier’s website using the provided tracking details.

Lost, Stolen, or Damaged Packages:

  • We are not responsible for lost or stolen packages once they are marked as delivered. Please ensure you provide a secure delivery address.

  • If your package is lost in transit, please contact the shipping carrier to file a claim.

  • If your order arrives damaged, please email us at info@stanleyjamesjewellery.co.uk within 48 hours of delivery with photos of the damage for assistance.

International Shipping:

  • We ship worldwide to select countries. If your country is not listed at checkout, please contact us.

  • International delivery times vary due to customs processing.

  • Customers are responsible for any applicable customs duties or taxes imposed by their country.

Order Changes & Address Errors:

  • Once an order is placed, changes cannot be guaranteed. If you need to modify your order, please contact us immediately at info@stanleyjamesjewellery.co.uk

  • We are not responsible for incorrect shipping addresses provided at checkout. Please double-check your shipping details before confirming your order.

Contact Us:
If you have any questions regarding our shipping policy, please reach out to us at info@stanleyjamesjewellery.co.uk. We’re happy to assist you!